How to sign in to Reelson
Signing in to Reelson takes under a minute once your account exists. Here is the process we ask players to follow.
First, open the Reelson site in your browser and select Log In at the top of the page. Enter the email address you registered with and your password. Select the sign in button, and you will land in the lobby with your profile, deposit and cash out options visible at the top.
If you do not have an account yet, choose Sign Up instead and complete the registration form. Once your account is created you can return to the Log In page and use the same details.
Signing in on a phone or tablet
The site runs in a mobile browser, so there is nothing to download. Open the page, tap Log In, and enter your details as you would on a computer. If your browser offers to save your password, only accept that on a device you do not share with anyone else.
Light and dark display
The site offers a dark and a light theme. This does not affect your login. If the sign in form looks different from what you expect, check which theme is selected.
Account recovery
Forgotten passwords are the most common reason players contact us. Use the password reset option on the Log In page, enter your registered email address, and follow the instructions in the message we send. If the message does not appear within a few minutes, check your spam or junk folder and confirm that you typed the address correctly.
If you no longer have access to the email address on your account, contact support through the Help section. We will ask you to confirm your identity before changing any account details. Please do not share your password with anyone, including people who say they work for us. We will never ask for it.
Verification
Before certain actions, such as a withdrawal, we may ask you to verify who you are. This is part of our anti-fraud and anti-money laundering rules, which are published in the legal section of the site. Verification usually means providing a photo of an identity document and, in some cases, proof of address or proof of your payment method.
Some practical points will help the process go smoothly:
- Upload clear, uncropped images where all four corners and the text are readable.
- Make sure the name on your documents matches the name on your account.
- Use documents that are current and not expired.
Review times can vary, so we suggest completing verification early rather than waiting until you want to cash out. The Help section shows the current requirements.
Common problems and fixes
| Problem | What to try |
|---|---|
| Password not accepted | Check caps lock, retype it slowly, then use the reset option if it still fails. |
| Reset email not arriving | Check spam folders and confirm the address. Wait a few minutes before requesting again. |
| Page will not load | Refresh, clear your browser cache, or try a different browser or connection. |
| Account restricted | Contact support through Help so we can explain what is needed. |
| Saved login stopped working | Delete the stored entry in your browser and enter your details again. |
Too many failed attempts
Repeated incorrect passwords can lead to a temporary lock as a security measure. Stop trying, wait a while, and use the password reset instead of guessing.
Staying safe when you log in
Always check that you are on the correct Reelson address before entering your details, and avoid signing in over public Wi-Fi. Log out when you finish on a shared device. Choose a password you do not use anywhere else.
Gambling should stay within what you can afford. Our responsible gaming page explains the tools available, and you can reach support through the Help section at any time if you want to set limits or take a break. Reelson is intended for adults only, and players are responsible for making sure online gambling is permitted where they live. Check the current terms and conditions on the site for the details that apply to you.